Customer service

The after-sales service department has the functional modules such as technical support, accessories management, product remote monitoring, regional network management and comprehensive management etc. It standardizes after-sales service and business procedures, clarifies work responsibilities, and improves service levels in the whole company. It forms the after-sales service model with prevention first and maintenance second. The combination between the real-time monitoring of product operation, active tracking of network services, regular safety inspections, and on-site emergency handling effectively ensures the safety of product operations and fault handling.

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  Once-for-all service
  The service aims to meet requirements of customers by quick responding and fault handling with latest information and well trained skills.
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  Touch creation
  we not only simply satisfies customer’s demand, but also try our best to exceed their expectations by offering over-value services to achieving their loyalty.
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  Timely response
  Customer demand is a command: to arrive at the service site on time as required; With the fastest response and the shortest time to meet customer demand is the enduring pursuit of ANC.
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  Create value-adding
  While serving customers, we sense customer demands and advice on time, and make reasonable suggestions for product updates and new market development.